TITLE: DONOR CARE EXECUTIVE
REPORTING TO: Individual Giving Manager
TYPE OF CONTRACT: Permanent, Full Time, *.5
hours per week
SALARY: € *, * -
€ *, *, commensurate
with experience
LOCATION: Debra Ireland, 8 Clanwilliam Terrace, Dublin 2
This role is office based and the successful candidate must be able to
attend the office daily. Following successful completion of the
probationary period, a limited hybrid-working arrangement may be
facilitated at Debra's discretion.
Debra is the national charity established in *
to provide patient support services and to drive research into
treatments and cures for those living with the genetic skin condition,
epidermolysis bullosa (EB). EB can be an extremely severe and painful,
rare, skin-blistering condition, which leaves the skin as fragile as
the wings of a butterfly. Even gentle contact can cause devastating
wounds. EB has been described by a Consultant Dermatologist in Our
Lady’s Children’s Hospital as “easily the most debilitating and
devastating disease I have ever seen.” Many of our patients who
survive childhood face the frightening reality that they could develop
a very aggressive form of skin cancer, due to the constant breakdown
of their skin.
We are a patient-led charity, with an ambitious and passionate team,
who care deeply about the patients and families we work on behalf of.
We actively live our core values of Togetherness, Person-Centredness,
Passion, Boldness, Integrity, with people at the heart of everything
we do.
With the expansion and adaptation of individual giving to our
fundraising portfolio over the past two years, our donor base has
grown significantly and will continue to build as we expand our direct
marketing activities. The role will play a vital part within the
fundraising team, leading the day-to-day processing of donation
streams through our database and driving customer care as the first
and most frequent point of contact with our donors.
MAIN DUTIES AND RESPONSIBILITIES
ADMINISTRATION AND PROCESSING
* Responsible for processing of all donations onto our database,
including cash, credit card, bank transfers, website and online giving
platforms ensuring all gifts are accurately recorded, and donors
thanked as quickly as possible. This includes managing the channels
donations are received.
* Responsible for accurate recording of donor data and communication
preferences onto our database.
* Responsible for managing the SEPA direct debit and credit card
monthly processes including managing rejections.
* Responsible for processing and manging the tax-back campaign.
* Administer the monthly reconciliation process with the finance
team to ensure accuracy.
* Responsible for processing, logging, and receipting phone, post
and online queries observing key metrics and stewardships.
* Monitor and action overall data quality, proactively testing and
cleaning invalid data to ensure information is up to date, accurate
and GDPR compliant.
* Continuously review and escalate any potential database
developments or issues to ensure efficiencies and process
improvements.
DONOR CARE
* Be the first point of contact for our donors and supporters,
providing a warm and compassionate experience with Debra while
maintaining and building relationships.
* Responsible for the fundraising phone line and manging phone
campaign communication with individual donors.
* Administer and streamline the new stewardship and thank you
procedures for donors with the Individual Giving Executive.
* Monitor quality control checklists and logs especially during
appeals to ensure all tasks are completed.
* Responsible for all paper filing in line with agreed protocols.
PERSON SPECIFICATION
* All levels of education and experience will be considered, however
experience in a customer service or fundraising administrative role or
similar will be an advantage.
* Excellent communication, interpersonal, and customer care skills
with a proven ability of building relationships.
* Experience of using a Customer Relationship Management (CRM) and
excellent data entry and processing skills is essential.
* Knowledge of Blackbaud Raiser's Edge NXT platform is a significant
advantage but not essential as training will be provided.
* Excellent planning and organisational skills, with proven ability
to manage multiple projects and prioritise time and resources.
* An ability to work under pressure and maintain meticulous
attention to detail and accuracy.
* Strong proficiency in all Microsoft Office tools, particularly
Excel.
* Proven ability to work both independently and collaboratively
within a team environment.
* Fluency in written and spoken English is essential.
* Warm, collaborative, enthusiastic and positive attitude.
* Passionate about Debra’s cause and impact.
BENEFITS
* * days annual leave
* Up to additional 5 leave days discretionary Company leave for Good
Friday, Christmas Eve and the working days between Christmas and New
Year when the Debra office is closed.
* Generous paid Sick Leave entitlement
* Employer matched Pension Scheme up to 6%, following 6-month
probationary period.
* Employee Assistance Programme
* Bike to Work Scheme
* Opportunity for flexible/hybrid working after 6 months
probationary period.
APPLICATIONS
Please email your CV and accompanying cover letter outlining your
suitability for the role to **APPLY ON THE WEBSITE** BY 5PM FRIDAY,
**APPLY ON THE WEBSITE**TH JANUARY **APPLY ON THE WEBSITE**. Please
ensure to include the following title in the subject line of your
email ‘APPLICATION DONOR CARE EXECUTIVE’.
First round interviews will take place via video call and are
currently planned for 1st and 2nd of February. Second round interviews
will be in person, in Dublin, the following week.
Position is subject to Garda Clearance and reference check. Candidates
must be legally entitled to work in Ireland at the time of
application.
We need : English (Good)
Type: Permanent
Payment:
Category: Health
